Odera Eneugwu

About

Odera works on versatile app deployment solutions in cloud and on-prem environments, and combines software engineering skills with deep expertise in high availability, server performance and application networking. He also has experience in virtualization of servers, Linux Administration, NGINX app deployment, containerized workspaces like Docker and Kubernetes, development using Python, and systems programming in C.

He has deep expertise in AWS ELB as an engineer selected for prioritized assignment to troubleshoot strategic AWS partners, excellent communication skills from giving highly complex product demonstrations and presentations to both technical and non-technical audiences from his time at AWS and F5, technical prowess in server technologies, and finding the customer pain points for internal and external customers.

Technical Skills include:

Cloud: AWS Developer Associate & AWS Solution Architect Associate Services(ELB, VPC, EC2, Autoscaling, CloudWatch, Lambda Functions, API Gateway, Route53, etc.), Custom Solution Design, Complex Customer Facing Presentations, Sizing, Maintaining Customer Relationships, Live Troubleshooting & Technical Support

DevOps: CI/CD Pipelines (GitHub Actions), bash scripting, Git, IaC (AWS CDK, CloudFormation), APIs

Software Development: Python, SQL, C, HTML, CSS

Server Technologies: Networking, Network & App Security, F5 BIG-IP Products, Load Balancing, Virtualization (VMWare ESXi), Containerization (Docker, Kubrnetes), Linux (Ubuntu, CentOS), NGINX, Performance Tuning and Monitoring, AI Infrastructure (GPUs/NCCL/RDMA etc. in-progress)

Honorable Mentions: 4G EPC & 5G Core

• Cloud

• DevOps

• Software

• Server Technologies

Professional Experience

Amazon Web Services - Dallas, TX Jun 2024 - May 2026

Cloud Support Engineer

Troubleshooting AWS networking services, server performance and configuration, monitoring cloud infrastructure using pivotal metrics and interpreting metrics, automated deployments and event based architecture, incident response, as well as providing effective scaling strategies for Business and Global Enterprises.

• Conducted live troubleshooting sessions, incident response of high-profile cloud outages, and provided novel solutions and architecture guidance to top tier, global customers.
• Specialized in AWS VPC, ELB, CloudWatch, Autoscaling, and VPC Lattice.
• Analyzed multiple layers of live and historical metrics, logs, HAR captures, and internal monitoring dashboards.
• Consulted customers on complex multi-account integrations including Container and Deployment Services (ECS, EKS), automation, and SSL/TLS
• Onboarded onto ELB escalation team that handles highly complex outages or performance degradation and potential grey failures at a 100-200% faster rate than typical employee timeline
• Reviewed currently deployed software code for AWS ELB to troubleshoot potential bugs, assist Software Development Engineers, or code-level behavior of product
• Selected to be on team that is prioritized for contact with strategic AWS partners for troubleshooting and system recovery
• Created technical training for peers and mentored junior engineers on effective troubleshooting, soft skills, and quality customer interactions
• Created MVP using .NET and pitched idea of automated cross-account support permissions for VPC Lattice service and other multi-account services to senior leadership
• Decreased MTTR for CloudWatch with internal publications that deep-dive into Linux-based agent

F5, Inc. - Richardson, TX Mar 2020 - May 2023

Associate Solutions Engineer - Service Provider

Created and assisted versatile app deployment solutions for customer use cases and met business goals using F5 product line and cloud-native technologies, including containerized deployments like Docker and Kubernetes, microservice architecture, virtualization of servers, Linux, NGINX, and private data center technologies.

• POCs implementing CI/CD, K8s, Ansible, Docker, AWS EC2 instances, guiding digital transformation.
• Wrote bash scripts for automating Linux (Ubuntu, CentOS) systems, integration of hardware, software, and communications in demo environments, troubleshooting in production environments.
• Developed and deployed a sample application written in .NET Core/Typescript/Entity Framework Core using SQLite, HTML, CSS, and hosted on NGINX on VMs in my home lab, running ESXi as a Hypervisor to simulate hybrid cloud app deployment with AWS EC2 instances for performance testing and analysis.
• Prepared and delivered technical presentations to customers and internal team members to communicate and teach about F5 solutions and related cutting-edge technology.
• Collaborated with Tier1 – Tier 3 service providers to achieve organizational goals in application and data center infrastructure including AWS deployment, WAF, High Availability, and backup strategies.
• Troubleshooting of Severity 1(Site Down) - 4(General Question) support cases, and recommending industry best practices
• Established a monthly technical deep-dive webinar that drastically expanded the skillset of team on internal and industry relevant and wide-ranging topics from 5G, security, to cloud-native tools.

Space City Marketing, Inc. - Houston, TX Dec 2016 - Aug 2017

Account Executive Dec 2016 - Mar 2017

Corporate Trainer Mar 2017 - Aug 2017

Comcast Business Class - Meeting with small business owners to conduct B2B technical sales of fiber optic internet, TV, and phones including customer service/interaction, interviewing new candidates, training and mentoring new hires, performing office duties and responsibilities

PowerDB Inc. - College Station, TX Jan 2015 - Jul 2017

Software Engineering Intern

Test equipment drivers & Desktop application software development in C++/C#/VB

• .NET Application development, SQL database programming, Data management/Data Processing
• Command Prompt, Batch files, XML, CSV, Services

Education

• Master of Science in Computer Science & Artificial Intelligence

  Boston University - Boston, Massachussetts - c/o 2029

• Bachelor of Science in Electronic Systems Engineering Technology

  Texas A&M University - College Station, Texas - 2016

  Pierre Catala Scholarship - awarded for leadership and academic excellence - 2014

Certifications